About SERVPRO of North Central Mesa

4.6 / 5

from reviews

    Family Owned and operated, a full-service restoration company from mitigation to reconstruction. Servpro of North Central Mesa provides Flood, Fire, Mold, Biohazard, Water restoration services. We can handle any disaster you have and put your house back together again. We make things "Like it never even happened." We are faster to any-sized disaster and any-sized in a variety of ways. We can also help with remodeling homes so that people can age in your home. We work with all insurance companies, provide Binsr report services for home sellers and buyers, and give discounts to customers that are self-paying out of their own pocket. From Catastrophic storms to a toilet leak, my family will take care of yours

    Connie Jones
    -
    June 26, 2023

    I had an amazing experience with ServPro North Central Mesa. They went above and beyond with customer service. From the first correspondence with Paul and Denise to the final stages with Levi and Adam I couldn't have asked for a better experience. My garage had significant water damage. They met with my insurance agent and went over the damage with her and kept me updated throughout the entire process. Their crew, Levi and Adam were the most professional and efficient people I ever had the pleasure to work with. They are a major asset to the company. Their job knowledge is impressive. The garage turned out better than it was prior to the damage.

    Bin Jones
    -
    July 17, 2023

    Sergio (Gio) and Sergio were very professional. They took the time to explain every part of the process throughout the clean up. I would highly recommend their services to anyone in need of major cleanup and restoration services.

    Brenda Harr
    -
    March 25, 2021

    I had a hot water tank leak that went through and around the pedestal and into the walls. Kevin and his team were very professional (on time, polite, informative, and cleaned everything up when they were done). I was told upfront what they were going to do, why each thing needed to be done, and how long their services would be needed. Their calculations were spot on and they also helped me with my house insurance.claim. I"m disabled and wheelchair bound; they made sure all their fans were placed effectively, yet did not hinder my ability to get around in the hallways. They moved some on of belongings for me that were getting wet and that I wasn't able to move myself. When they were finished, you could not tell they had ever been there (meaning they left my home "as it was" prior to the water mess). I highly recommend SERVPRO and would definitely use them again.

    Cary Schellenberg
    -
    November 24, 2021

    We had a huge flood in our house in San Tan Valley in the 2nd story bedroom. We had to have the whole house taken down to studs. It was a bit of a crazy time for us, but these guys were amazing and worked hard to get our house put back together. Paul is the owner and really kept us up to date with the progress of the job. We used this SERVPRO for both the water damage restoration portion and the reconstruction. it was great to be able to have to only deal with one company through the whole process.

    paige hawk
    -
    September 11, 2022

    I couldn’t say enough good things about Servpro in Mesa. My mother and I worked closely with Kevin and his team to remove furniture and clean out a room in my home. This comes after the loss of my husband and the understanding, compassion and candor that Kevin showed us during the hardest of times was unmatched. Not only does this company work hard for their customers but they have such compassion and understanding for any and all types of situations. They truly make you feel like a part of the Servpro family. Thank you so much Kevin and Servpro for going above and beyond for me and my kids during the hardest of times and ensuring that we had one less thing to stress about. I will forever be grateful and will be calling Servpro for any and all jobs that I need in the future!! You can’t go wrong with this family ran business!!

    SERVPRO of North Central Mesa

    Our Address

    705 N Lindsay Rd, Mesa, AZ 85213, USA

    You take a step in the house and you see that your carpets are wet, there’s standing water on your tile or wood floor, what do you do?

    • Step 1 – Stop the Water Source:

      The first thing you should do is try to find where that water is coming from. Was it from a toilet supply line, the refrigerator supply line, a sink pipe, flooding from outside, or something else? Once you locate the cause of the flooding you want to do everything you can to cut off the water source. If the water is coming from a broken pipe or supply line, shut off the main water valve.  You can shut it off at the ankle, stop, or the main.

    • Step 2 – Call a Water Damage Restoration Company

      The next thing you should do is call us or another restoration company, get someone out there quickly to reduce the amount of damage done to your property. Obviously, we would suggest you call us. But if you don’t call us, call another restoration company out asap. We’ll let you know what the severity of the damage is when we get there and have a chance to assess the situation.

    • Step 3 – Call your Insurance Agent

      Once you get the mitigation services started, it’s Time to let your insurance agent know what’s going on whether it’s the same day or it’s the next day. Give your agent a call to see if it makes sense to file an insurance claim. The mitigation company can sometimes let you know if it makes sense to file an insurance claim, but since they aren’t always familiar with your specific policy it’s best to get a final opinion from your insurance agent. Make sure to ask as many questions as possible. You want to make sure that any work done by the mitigation company is covered by your insurance policy. If it is not you will have to pay for the work out of your pocket. Generally, the mitigation should be covered, unless the source of the damage is not covered. For example, flood water coming in from the outside or a leak from a pipe that had been continually deteriorating over time and should have been fixed as normal home maintenance.

    • Step 4 – Call Mesa Utilities (480) 644-2221)

      Generally, Mesa Utilities will not give a discount on a water bill because of a flood due to a burst pipe or something similar. However, I just spoke with one of their customer service agents and they let me know that there is a new option available to help with billing rates in certain situations. She told me that the affected party would need to call Mesa Utilities to see if their situation qualifies. If it does they will compare 2 consecutive bills (one from the month where the loss happened and the previous month) to see which bill was charged at the lower rate. The amount of water usage billed wouldn’t be changed, but the rate at which it would be billed might be changed. This is only if your property is serviced by Mesa Utilities for water service.

    Why Call a Restoration Company First?

    Now, at first, it may make sense to contact your insurance before calling out a water damage mitigation company to work on the water damage. However, the longer it takes to get a mitigation/restoration company out to your property, the more potential there is for damage to build up. If the damage is happening late at night or if your insurance agency has a busy line when you call, it may take a while to get a hold of someone there. So, it’s best to get someone out as quickly as possible. It should reduce the repair costs and should reduce the amount of time it takes to restore your property. That means you get back to business, or back into your home more quickly.

    You really want to make sure the mitigation company you are calling is reputable and is not going to overcharge you or your insurance. The quickest way to get that information is by checking out their Google my Business Listing. One of the reasons Google set up the Google my Business system was to make it easier for potential customers and clients to get the most useful information about a business as quickly as possible. In an emergency situation, this is extremely important as response time is critical. You can find our Google my Business information at the following link so you can see what information is available: g.page/servproofnorthcentralmesa.

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