Don’t rent from a property managed by Valentine. We got charged for carpet cleaning which already got professionally cleaned with a receipt sent to the company. At the very least if you plan on renting from them, DO NOT go out on your own and professionally clean the carpets when you move out. Based off of another review here it seems to be a trend that they’ll just charge you for it regardless of whether you do it or not. Reply: They did a perfectly adequate job. There were no stains prior to the carpet cleaning so that’s just false. I saw them clean it. It’s just a money grab they can make because what are you going to do about it? They have your money. I’d also like to see Todd post a receipt of the carpet cleaner they hired if the one I hired did such an inadequate job. Below I’ve also attached pictures of the supposed “stains” they were complaining about. Walking on the carpet and stains are two different things.
We've used Valentine Property Management for 6 years so far on an out of state property of ours. Truly appreciate them and they're a great property Management team! I deal mostly with Karen Whall but the entire team is great! I like that things go smoothly, rarely hear from them but when I do there's a plan and they handle it for us!
We are very please with Karen at Valentine Management. She has been our property manager for several years and does a phenomenal job for us. Thank you To the whole Valentine team!! She is a big asset to your company!
After having worked with Valentine Management for going on 3 years, I couldn't be more satisfied as a tenant. It has been a very easy and painless relationship on our part. We have had issues with "maintenance". Both times we put in requests were after hours or on a weekend, and we received calls back almost immediately, once by one of the owners personally. The maintenance issues in question were simply minor fixes and were replaced with brand new items within hours. Rent did go up between the last tenant and us, however, comparable to our neighborhood, we have one of the lowest payments per square foot that we know of. We are fully aware that the market heavily dictates prices, and with demand at an extreme high, Valentine has chosen to remain competitive with rates and have not raised our rent. We have had 3 silly HOA violations, leaving a grill out, etc. and have not once had any threatening or chastising rebuke from Valentine, but simply an FYI reminder. My only feedback would be that I wish we had the ability to spruce up the place a little bit, maybe Valentine will sell to us some day!
Where do i start to describe this company? They are truly the most amazing people to have as property manager! There maintenance person Phil has been so wonderful to work with! We had a few issue with some things that needed to be taken care of and Phil went above and beyond to walk me through some stuff and was always so polite when i was in a stressful situation. From the THOUSAND of Bees or the clogged main line Phil walked me through all the best ways to handle it. Kim in the office is also so amazingly helpful when we had issues when we switched banks. You can tell she answers the phone with a smile on her face. They have all treated us as family and i will be forever grateful for all of the help they have given us! We appreciate you all so so much thank you! I would hands down rent again through them if we had too. (Were not leaving anytime soon)!!!! lol
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