Wonderful Management Company! This is saying allot since I have had very bed experiences with almost every rental home management company out there. TCT West are prompt to reply to emails, calls, work orders and questions. I have nothing but great things to say about them. The home is well maintained and we look forward to staying with them another year. Stacy & Sarah have been a great help ad is wonderful to work with! They are highly recommended.
I was debating putting in a review but decided to. The management style of this company is below standard. I tried renting a property and after some good communication (only reason for 2 stars because she did respond quickly) they wouldn't wait an extra day for me to deliver my deposit. They wanted me to pay them over the phone and pay a an extra fee for doing so. Her reason was because so many applicants are going in for that property that l have no less than 24 hrs to pay. Funny thing is the property is STILL AVAILABLE and has been since March. I drive past it everyday and just chuckle cause its just sitting there not making money. I dont know who owns that property but l wish l could reach out and tell them to switch management companies
I had an exceptional experience over the last two years with TCT West Property Management. I work with Stacey and she took care of our house like it was hers. Used good vendors that weren’t overpriced to make repairs and keep the tenant happy. I found TCT West professional yet accommodating. I would highly recommend TCT West and Stacey to anyone seeking a property management company. Please ask for Stacey!!
We are new renters with TCT. Our move in experience was smooth and easy. Everything is detailed clearly and any questions were answered speedily. We moved to AZ from Kansas City MO and Stacey helped the process flow and helped us with some of the unique issues of a cross country move. Since moving in, the home needed a few minor repairs and emails are met with replies within an hour and repairs have been set for the next day. I am impressed with the professionalism Stacey has demonstrated and grateful for her assistance. We love the property and there is obvious commitment to keeping well maintained homes for tenants to enjoy.
TCT has made many strides to improve the overall performance since I became a tenant little more then a year ago. Though we bumped heads in the beginning, our relationship has blossomed. They were happy to help in time of need, understanding and sensitive when working with me in a financial crunch. We have renewed our lease for another year, love the property and are happy with TCT West Property Management.
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