This is our second time using a Roofstar. We had the south part of our roof replaced, everything except for the tiles. Alberto was our first point of contact. He was fantastic, very attentive, quick to respond, and addressed all of my needs and questions. When the trailer was delivered the field superintendent, Matthew was able to explain everything to my wife, and did so in a professional and easy to understand manner. I was pleasantly surprised when I came home from work and saw that they had seven roofers, working on my project the first day. The entire project took approximately 2.5 days to complete and we are very satisfied with the finished product. We also had good interactions with Kevin while making our payments and scheduling, he was great!
UPDATE: upon sharing my experiences here, Jeff, the owner of RoofStar, immediately reached out to apologize and took action to make things right on behalf of his company. First, he visited our home with his industrial magnet and did a thorough sweep of our yard to pick up any additional nails. Then he did a full roof inspection to make sure things were truly done to standard. While everything looked fine, he is sending a crew member back out to make a small adjustment to one tile. THEN, Jeff came back out with a bucket of pool chemicals and his swim trunks to personally remove the rust stains left by nails that landed in our pool. Jeff is an inspirational business owner who is committed to doing the right thing. Despite the issues we had initially, knowing Jeff is leading this company, I’m sure we made the right selection for our roof. ——- We used RoofStar to update our 28 year old roof. Their quote came in $2K lower than others and their materials and perceived service seemed identical. Unfortunately the week they did our roof it was pouring rain. However, they continued on with it and assured us they were covering the roof while it rained. We can’t speak to the quality of the roofing, only time will tell. However, after they left is when my biggest frustration started. I discovered multiple roofing nails in my pool which left rust spots I can’t get out. Since then, we have found hundreds of nails all around our property. We’ve been sweeping the yard with a magnet to pick them up. This is a huge safety hazard and I expected them to do this clean up.
Have a greatlooking concrete tile roof. Matt was very professional in dealing with my requests. The crew worked hard and efficiently in getting the job complete. Adam was very thorough in giving his recommendations and price quote. Definitely will recommend them to anyone needing any phase of roofing. I have 1 complaint, and that is the difficulty in communication with the crew. The crew struggles with English language. I feel if able to speak better English the requests would have been handled quicker with less punchlist comebacks.
Easy to work with, do good work, efficiently, and I'd use them again.
After a monsoon storm ripped off half our asphalt shingles, I got several quotes from Valley roof companies. Roofstar impressed me with their quote, attention to detail, and quality photos showing the job as a whole. I went ahead used Roofstar, who replaced the entire roof while I was out of town and did a great job picking up the trash, sealing the A/C unit, and affixing new drip edges. I had a small issue with the new trim not matching the old color and the owner, Jeff, was kind enough to come back out and paint the trim himself. Would I recommend Roofstar to friends and family? SURE! They stand behind their work.
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