This place is a dump. Terrible parking. If it’s raining, you’re stuck walking outdoors no matter where you park. Rooms smell terrible. Rooms are not updated. Bathroom is old like a Holiday Inn. As an Ambassador Elite, this is pretty sad. can’t believe I had to pay $400 a night for this place, how embarrassing. Broken down cars lit the parking lot. Nasty. Whoever owns this hotel obviously is cheap and doesn’t reinvest into making this place anything other than subpar.
I cannot believe this is a Marriott property. I checked in and back out in five minutes. The whole place is run down, dank, and dirty. Poorly lit halls. Stained furniture and bathroom fixtures. Yellowed walls and switches. And the smell of the place is awful. Not to mention the random people hanging around the parking lot. Awful. Stay far away.
Great location. That’s about it. This hotel needs some serious TLC. Maintenance is horrible. See photos but I also put blame to house keeping not reporting basic maintenance attention needs. This is not a difficult thing to do that makes a tremendous difference in appearance. Window were filthy, light sconces falling out out. Lint packed bathroom vent that are falling off. Caulking around tubs is worse that a 10 year olds jobs. Again. They had a scheduled security update at each door, which required new keys to be keyed. We were even at the front desk buying merchandise from the market, and they never told us about this, as we walked all the way back to our room only to find out we had to come back to the front desk and get re-keyed. This was planned and could’ve been avoided. Shift change, notifications and awareness is an easy thing to do. Simple things that could be watched that are clearly not.
The entire staff here at this location on Grove avenue is phenomenal. Very friendly and very inviting. I stay at a lot of different hotels and this is by far the best experience dealing with the staff a d front desk. I've had zero issues since I've been here and the breakfast they prepare in the morning is awesome. I highly recommend this location for short or long term stays.
Staff was nice. Room needed a deep clean. Breakfast area was clean & well stocked.
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