I recently visited Dr. Janet Liao's dental office and was deeply disappointed by the service I received. From the outset, the staff's demeanor was unwelcoming and discriminatory, particularly towards non-Asian patients. This kind of behavior is unacceptable and creates an uncomfortable environment. During the dental cleaning, the procedure was handled carelessly, resulting in discomfort and an unprofessional experience. Additionally, the administrative aspects were poorly managed. Despite having a confirmed appointment, I was informed upon arrival that I was not in their schedule, causing unnecessary confusion and wasted time. Furthermore, I encountered issues with billing. I was charged twice for the same service, and when I raised this issue, the response was evasive and unhelpful. This lack of transparency and accountability is concerning and suggests a possible intention to deceive. I believe in providing constructive feedback and hope that this review serves as an opportunity for Dr. Liao's office to improve their services and customer relations. A dental office should be a place of professionalism and care, and unfortunately, my experience was far from it.
I have been going to Dr. Liao and Dr. Cheung for a long time and they have always been so warm, kind and great at their work. My teeth have been healthy because of them!
Everyone in that office are welcoming and kind. Dr Liao and Dr Chung are very caring and skilled. They make dental work as painless as possible and do excellent work. They are honest and only do work that is necessary. I highly recommend them.
I have been coming to Janice Liao’s office now for about 2 years and both her and her team are some of the nicest and respectable people I’ve come across. They are very good at what they do and informative, and I highly recommend them to anyone looking for an amazing dentist to work with!
I saw Dr. Liao for my first appointment, and I was impressed with her and her staff. They're efficient and friendly. It's been forever since I had my teeth cleaned and she did not shame me for it, she was very professional about it which I appreciated because I was embarrassed already lol. She was also very flexible with me about scheduling my next appointment, even offering to stay late for me. She definitely didn't have to do that, she really cares about her patients. Highly recommend!
If you don’t see your business in the directory and you would like to add it, please click here