I would put these guys up against any other roofing company in the country! Their attention to detail was second to none. Kyle & Steve answered all my questions, and now I feel like I could start a roofing company! These guys are great and easy to work with!
Found this company from a friend of mine who referred me. Needed to have some roof repairs done quickly before the rain started this monsoon season. Started the process and discussing repair options around July 7th. Work was actually completed on August 1st. Communication was lacking, when the repair man arrived the first time for the inspection (whose name I can't remember, maybe Mitchell or something..?), he let me know he was there, got up on the roof, then left without a word. An invoice was sent to me, and admittedly I didn't look over it too much as I was hoping to hurry the process along and not have a leaky roof. I signed the invoice, and was told I was scheduled for the following week and that I would receive a call the day before the service was to be completed (no set date provided). I received no contact that week, and that Friday I called to ask for an update. I was told by the owner there was a delay due to an issue with one of the trucks. I was again told I was scheduled for the following week and that I would be called the day before (again no set date provided). Received a call the next Tuesday and they told me the service was schedule for THAT day, not the next. The same repair man arrived to let me know he was there, and 15-20 minutes later, he was gone, again without a word, and without collecting the cash payment I had agreed to pay that day. When I realized he was gone, I went out to look at what was done. The work was done, some shingles replaced, but the wrong color (pictured below). Back to the invoice, I reviewed this again after the work was completed to find the cost of repairs was $1200 to replace "up to 20 linear feet" of shingles (in reality maybe 8-10 ft, see picture) and adding some tar/sealing material to the roof penetrations, exhaust vents, etc. Up until this point I had thought the work to be done was replacing all ridge shingles as they are a bit brittle. This part is on me, as I should have reviewed the invoice further. Regardless, I have no idea what their hourly labor rate is, but it's definitely much higher than the average of $30-$100 per hour with other companies I have researched. If $1200 is the cost for a repair like this, I don't even want to know how much replacing the entire roof would be... I was also quoted $700 to add a ridge vent, since apparently the 'twirly birds' are no longer the best. Not really sure how the cost to remove the entire length of the ridge line shingles and add a ridge vent is $500 less than the repairs that were actually completed. (Ridge line is ~40 ft) I still have not heard back from them regarding my questions after the work was completed. Only an email with a final invoice requesting payment be sent. I am waiting for a breakdown of charges as well. The work done does look good quality-wise, but again the color does not match. I am completely awestruck by the price of this work. Once payment for this has been completed, I will not be working with this company any further. Picture below for reference, the only other thing done besides what is pictured is the previously mentioned tar/sealing ($1200 total).
Image roofing is the highest quality roofing company there is in AZ. Kyle and Alex were extremely professional and knowledgeable in their profession! The quality of work they do can’t be beat! I would recommend them to anyone! Especially if you have any custom/high end roofing needs!
I highly recommend image roofing! I’ve used Image on several of my properties and they exceed expectations each and every time. Kyle and Steve are very professional and are fantastic to work with.
Image Roofing is fantastic! Their team was professional, courteous and timely. They completed my job as quoted, I highly, highly recommend this company. 🌟🌟🌟🌟🌟
If you don’t see your business in the directory and you would like to add it, please click here