I helped someone get a room , I put up my credit card for deposit and they somehow can’t figure out how to refund my card . I have been dealing with this since July 3rd . Each time I call I am told something different. I was told they were working on it several times and yet here we are almost 2 months later 🤬 is there anyone competent enough to resolve this issue here How do I get someone to contact me to take care of this ???? I have spoken with the hotel manager and was told he was going to get the overnight IT guy to figure it out and call me and I have never heard back . I called and spoke with someone probably 20 times and no one has resolved my issue
Nice place. All the staff is friendly and helpful. Rooms are a little bit on the small side, but are well kept. The complimentary breakfast is surprisingly good. They serve fresh eggs! None of that powdered egg mix nonsense. I wasn't thrilled how all the soaps were nailed down to the counter tops. I also had a broken hair dryer in my room, but overall it was a nice place to stay. I also got to pet a cat in the parking lot.
It is under remodel construction; a fact not mentioned at time of reservation. It was clean and neat but missing the usual small amenities: tissues, an alarm clock, an ice bucket (there was ice machine), there was a desk chair but no side chair, no decaff coffee for the in room coffee maker or in the very nice breakfast line. The employee were friendly and helpful. I'm feel it will re-emerge as a stellar hotel.
Excellent hotel for the price. Rooms are clean and spacious for a standard room. Sheets are clean, towels are well stocked, and soap is in large dispensers, so you don't have to worry about running out. The pool was occupied by multiple families, as it was 100+ degrees and everyone seemed to have a relaxed time. The hotel is located in a hotel row, so easy to get delivery and other services here. Really recommend to any family on a budget that wants to relax, or even a cheap weekend getaway.
UPDATE: My car got broken into overnight, in a well-lit parking space with a security camera pointed right at it. They refused to pull the tape. Everything I owned was in that car. The woman at the front desk was very friendly and accommodating. The entire hotel smelled and looked clean, our room was spacious with very high ceilings, the mini-fridge worked, and the beds were very comfortable.
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