Unbelievable Negligence: My Disastrous Encounter with Five Guys Roofing tldr; Five Guys Roofing proved to be a complete disappointment, failing in crucial aspects of their roofing project. Their inability to match tile colors, neglect of debris cleanup, oversight of removing old underlayment, and blatant disregard for weather conditions highlighted their unprofessionalism and unreliability. Choosing them for any roofing work is strongly discouraged. I recently had the misfortune of hiring Five Guys Roofing for what should have been a straightforward roofing project. Unfortunately, what transpired was a series of astounding errors and a complete lack of professionalism that I feel compelled to share with others to prevent anyone else from suffering through such a dreadful experience. My ordeal began with their recommendation to replace my entire roof using UDL Ply 40 underlayment. However, their competence quickly came into question as the project progressed. Right from the start, their temporary tarp solution for a water leak failed miserably, falling off within a day. Despite my attempts to address this, their dismissive attitude left me deeply concerned about the quality of their work. Once work finally began, the problems escalated to an unimaginable degree. The absence of a trailer for debris disposal during the removal of the old roof underlayment led the workers to recklessly toss debris from the second story, causing damage to my window and screen. While they offered to cover the repair costs, their incompetence in handling the situation was painfully evident. Even worse, they displayed a blatant disregard for the weather conditions. Despite assuring me that work would halt in the event of rain, they continued working in the rain, causing unnecessary complications and delays. They also failed to properly clean up the debris, leaving me to clean up dangerous nails and wood fragments to protect my vehicles. Throughout the process, I felt forced to micromanage their every move. They repeatedly missed important details, such as neglecting to replace underlayment on the apex wood where two roofs converged. They also seemed uncertain about whether any plywood was replaced on the second story, a troubling sign of their lack of organization and communication. Their ineptitude persisted during work on the first-story roof, where they initially neglected to replace underlayment on the apex wood and botched the dead valley, leading to water accumulation during a routine hose test. However, the most appalling aspect was their utter disregard for aesthetics. Their decision to install gray tiles alongside my faded red ones, coupled with their nonchalant suggestion to hide the mismatch, demonstrated their lack of professionalism and pride in their craft. To make matters even worse, I discovered an egregious oversight that I had forgotten to mention earlier. After removing the tarp from my pool, they allowed multiple bricks to fall into the water. Instead of notifying me and rectifying the situation, they left the bricks there for me to discover and remove. This shocking negligence added another layer to their appalling conduct. Adding insult to injury, it became apparent that some tiles weren't properly secured. Merely touching the tile caused them to dislodge and fall out of place, posing a significant safety risk and raising doubts about their craftsmanship. My encounter with Five Guys Roofing was a nightmare beyond comprehension. Their negligence, poor communication, and complete lack of attention to detail turned what should have been a routine project into a catastrophe. While I will begrudgingly make use of their free yearly inspections, I strongly advise against considering them for any roofing work. Spare yourself the frustration, disappointment, and danger by seeking out a more competent and professional roofing company. If you've had any prior dealings with them, I urge you to thoroughly inspect their work, as their standard of quality is nothing short of appalling.
I have used FiveGuys Roofing for numerous large roofing projects and they never disappoint! The are very professional, on time, clean, and provide great communication through every step of the process. I have worked with Dave and Ali on the FiveGuys sales/admin team on over a dozen projects and they are great at finding the best roofing solutions and always put together a great production plan that is efficient and on time. Angelo who is one of the crew foreman is a great on site facilitator and provides daily updates and pictures for every project we have done. The quality of work is always of the highest standard and they stand behind their work at every level to give great peace of mind to their clients. Can’t say enough great things about this company and no matter if you have a small residential home project, large HOA community, or commercial roofing project, FiveGuys is the best roofing contractor I have ever worked with and would recommend their services above anyone else out there.
Five Guys Roofing replaced the leaky roof on my house! I couldn’t say enough nice things about them. Their inspection was thorough, their bid came back quickly, and the got me on the schedule fast! I was happy with the selection of products I was offered and felt confident in their workmanship and warranties. I have since referred them to my mom and used them on an investment property. They have been amazing to work with for both repair and maintenance! Thanks Five Guys!
In my 46 years of commercial property management, I found it a great pleasure to work with Five Guys Roofing. Their pricing is fair and their customer service is excellent. The quick turn around of proposals and accurate billing are outstanding. I highly recommend for any repair or re-roofing you need!
I had an extremely professional customer interaction with Misha, who scheduled the services which were subsequently completed on time. Additionally, Five guys proved quality workmanship. TJ supervised the work and the crew did an exceptional job. I am very satisfied with Five Guys Roofing and highly recommend them.
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