Extended Stay America – Phoenix – Mesa

455 W Baseline Rd, Mesa, AZ 85210, USA

About Extended Stay America – Phoenix – Mesa

3.7 / 5

from reviews

    Joe Brown
    March 02, 2024

    I booked a two-room suite for one night for four adults. The suite was to have a king sized bed and two twins. When I arrived to check in I was told that the hotel doesn't offer rooms of that configuration and the only room available had a king and a pull-out sofa bed. Two of our party ended up sleeping on the floor. The hotel prompted me for a review so I left a scathing review on their website. The manager of the hotel called me later that day and promised to at least refund the difference between the suite I booked and the room I got. The refund never happened. That was over two weeks ago and 10 working days. None in my party will ever stay at one of these hotels again. They are both incompetent and dishonest. Take your business elsewhere.

    Don Isabell
    February 28, 2024

    Room was definitely very uncleaned, the floor was dirty and there was heavy dust under the bed including dust bunnies and used tissues. The desk chair had nail polish stains on the back and seat, the bathtub shower drain would barely drain resulting in us standing in ankle deep dirty water while showering to which I did ask to have it fixed on multiple occasions with no salutation. Too many pets in this hotel with owners not picking up waste in the grass. I also observed another guests dog running loose in the hallway and urinating in that hallway in front of a different guests doorway.

    Gabriel Magallanes
    November 18, 2023

    I stayed here with my mom and we were instantly met with a very kind employee named Alyssa, she smiled at us as we walked in and greeted us and made us feel welcome . we have traveled before and not always do hotel staff act as professional and kind as she did. she made our check in process very quick and informative and told us about all the amenities and directions to the room. she was also cleaning the facility very often and made sure the place looked great. she checked in with us later in the day to see how we were liking our room which we were as their rooms are very clean and homey. definitely one of the better hotels we have stayed at due to the condition of the facility and also her customer service going above and beyond. made our trip worthwhile !

    Rhonda Johnson Peters
    February 21, 2024

    My experience there was not a good experience. I was at this hotel a couple of weeks ago 2/2024 On entering my room on the third floor, it smelled like roach spray horrible!!!! The second room was extremely horrible, a dead roach, filthy toilet, leaking faucet, a bucket was put under the sink, dirty frig, dirty micro way, filthy chair that I couldn't even sit on without covering up the chair. I had to clean up everything thing to make it liveable.The young lady Shay is her middle name was very appolgic and did what she could to handle the situation. The manager refused to give be a late check out , although she did give me a free night and $20 refund. The Manager refused to acknowledge or admit that house keeping had a key to enter rooms as well as front desk person. Some items came up missing from in my room two brand new towels that I washed the night before in the hotel. I didn't leave my towels in the laundry room. I left my room the next day and I stayed out for a while and when I returned and woke up the next day to use my towel,the towels were missing. Buy the way the face towels were filthy too!!!! I'm appalled that this hotel is allowed to run a business there!! All of my funds should have been refunded!! I wouldn't recommend this hotel at all!!

    Kit Conley-Ruger
    December 04, 2023

    My husband has been staying at this location for a couple of months now and I cannot say enough about this place. Everyone is so genuinely nice when you come in and you really feel welcome. Alyssa really has customer service down to a T! She actually listens to people and provides quick resolutions when issues arise. It is a good location and there are many places to get to within walking distance. My only drawback is since our door is at the beginning of the hallway we hear the noise of everyone coming and going (good and bad), but that is not the staff fault, its the rude guests. My hubby is in good hands when I cannot be there with him!

    Extended Stay America – Phoenix – Mesa

    Our Address

    455 W Baseline Rd, Mesa, AZ 85210, USA

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