DoubleTree by Hilton Phoenix Mesa

1011 W Holmes Ave, Mesa, AZ 85210, USA

About DoubleTree by Hilton Phoenix Mesa

4.3 / 5

from reviews

    Jiyeon Jung
    -
    February 27, 2024

    The general area for the hotel was nice, but I just found little issues here and there within the rooms and the upkeep. We ended up in two different rooms for our stay from Friday night through Monday morning. In the first room, I was seeing a good amount of wear and tear inside the bathtub, and the drain plug for the sink was lined with mold. (I hadn’t even meant to pull the plug up, but it had been disconnected from the drain.) In the second room, there was hardly any TP left on the roll. I would have expected that if the roll is that low, then you’d expect it to be changed for the new guest staying in the room. Thankfully, they had the standard extra roll for the toilet paper; however, the holder for said tp wasn’t even mounted into the wall correctly! It was sitting on the mount, but not screwed in, so when I went to change the toilet paper the left side arm just flew off. There was also no restock done for the conditioner, and I hadn’t brought my bag of toiletries into the bathroom with me so I had been in there without any supplemental moisture for my hair… On the bright side, these are easy fixes, but my biggest issue is with the outlets in the rooms. There are very few in the walls, and the one wall outlet I was able to use couldn’t hold a power cube for its life! And though the lamps in the room have nifty little outlets as an attachment… Because of the lamp’s design, power cubes don’t sit properly onto the charging port. It just sits well enough to get charging for your devices done. This definitely wasn’t the nicest Hilton I’ve stayed at, but this most definitely was NOT the worst stay I’ve had. This was much lengthier than I had meant to make it, but if none of these could be a cause for concern, then by all means stay here! The staff in the hotel were absolutely lovely, but their housekeeping and maintenance just could use a bit of work :)

    Blanca Barrera
    -
    January 19, 2024

    I am an event coordinator for a non-profit and have had a great experience working Double Tree by Hilton staff. We’ve been working with Gretchen in Sales and Anthony with AV Concepts as well as Chef Brandon! They are an awesome team very transparent, welcoming, accommodating and VERY attentive to creating the perfect ambiance for our close to 400 guests. The perfect vibe for our event couldn’t be at any other venue but here! The food prepared for our taste testing was out of this world! You won’t be disappointed with this venue.

    Danielle Reed
    -
    October 12, 2023

    We loved our stay here! Fresh warm cookies. It's probably one of the best hotel gyms I've been to, every type of equipment you could think of. Delicious breakfast with tons of options. Super friendly staff that were so helpful. Rooms were very clean, I even pulled the sheets up and examined the mattresses. Close to lots of activities and downtown Mesa. Definitely recommend staying here.

    Allen Pitt
    -
    February 15, 2024

    Thoroughly enjoyed my stay at this property. The staff all provided impeccable service to our group, most notably Tony who was serving the entire bar area himself on Tuesday night. He really went over and above. Would definitely recommend this Doubletree for business or personal travel.

    Amanda McCauley
    -
    February 22, 2024

    This hotel was surprising in many unfortunate ways. To start with there is only one hook for towels in the bathroom. In a room that should sleep 4 that seems an issue. There was mold in the shower, the toilet was constantly running and the hanger for the hand towel fell off the wall. However the biggest issue we had was the bathroom door falling off. The door is a barndoor sliding door and it came off the tracks when we tried to open it. It fell away from the bathroom and in attempting to catch it my mom injured her back. It took 2 of us to catch it and lean it against the wall. When we told the staff they didn't really care. They said they would get it fixed but no one seemed concerned for my mom by any means. They did not offer any discount or comp either. We will not be returning. For the price we were very disappointed.

    DoubleTree by Hilton Phoenix Mesa

    Our Address

    1011 W Holmes Ave, Mesa, AZ 85210, USA

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