Great ice cream, pretty friendly staff. This location can get busy at times because it right next to the AMC movie theater. So be prepared for that. Small on the inside, but they provide outside and inside dinning. If you order carry out or delivery they package the bags up pretty well too. Carlos Peterson Sr - Realestate Agent Best Homes Realestate Certified New Homes Sales Agent. Lease to purchase program
Overall 1 star ⭐️ Here’s why: Paid 30 dollars for two “Love it” ice creams. The one employee was new and she was alone on the floor whoever was with her left her to be on her own on Christmas Day. I asked about military discount and employee said I am new and I don’t know. Then proceeded to charge me without providing the adequate response. Albeit my ice cream had a long hair in it or two; the ice cream I ordered was not done right and all the added toppings clumped up. The employee working behind the cold stone didn’t know the Signature recipe and was constantly adjusting her hair with her hands, and she was also looking at the cheat sheets behind the sneeze guard.
Make the drive to the next location if possible... this particular location SUCKS!!!! I normally go to the location on Val Vista, but happened to be right by this one with some friends so stopped in and it was awful. Staff was absolutely rude. Refused to take my coupon (with no valid reason). Also didn't make my order well (not sure how you realistically mess up an ice cream order). But overall, will make a point to just drive the 2 miles to the other location or not go before I EVER come back to this location.
The ice cream was oK but the service was definitely not as expected. The employees working there were not very welcoming and rushed process of getting my ice cream which I was not prepared correctly.
Tonya L is awesome and she definitely goes out of her way for her customers!! My daughter wanted a Barbie ice cream but it was discontinued months ago so Tonya went out of her way to make the best version of the Barbie ice cream we tried so far. Definitely recommend going to Cold Stone when she is there you would not regret it!!!!!
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