I was scheduled for x rays and dentist check at 8 am and cleaning at 9. I was never given this information. Not at scheduling. Not at check in. Not when I was placed in a room. And not when the dentist asked how I was doing and I told her I was getting rather stressed as it was already 8:20 and I hadn’t seen the hygienist yet. At 8:40 I left the room and went to the front desk to reschedule and that’s when I was told about the two appointments an hour apart. None of the people at the desk apologized for the mistake, which they did acknowledge was not the usual procedure. None of them apologized for not informing me when I checked in. They acted as if this was all my fault and rescheduled me for the end of March. Another half day off work and this in not the first time that they have made a scheduling mistake only to shrug and say well here’s the next time we can see you. Sad to be leaving this group because the dentists are excellent but I don’t have time for the mistakes and I certainly can’t stand the lack of taking responsibility.
I love Cannyon Lakes Dental! I have always been anxious coming to the dentist but the staff here has done a wonderful job to make me feel comfortable and welcome! The front desk especially Chelsea is super helpful and welcoming. Any questions I have she is quick to answer. Dr. Ullah was my dentist and she is great! Was able to develop a treatment plan for me and not make me feel overwhelmed. She is the best dentist I have come across! Dr. Mata the periodontist is also wonderful he made sure to explain everything he was doing and why Dr. Lake the ortho was extremely friendly and made the process of getting braces not so intimidating.
I have been going to this dentist for approximately 10 years now and have no complaints whatsoever. My teeth are beautiful. My gums are great. I highly recommend them.
Dr Ullah and Teresa are both absolutely amazing. They did an exceptional job on my bridge and were very patient and accommodating to me since I’m very sensitive. My bridge looks beautiful so natural and the perfect match to my other teeth. You can’t even tell it’s a bridge. I highly recommend this dentist.
I am the BIGGEST chicken when it comes to the dentist & I have never had a dentist that I felt confident in their honesty. This office has finally checked EVERY box that a patient deserves when they come to the dentist. From the first phone call with Debbie, to the follow-up calls with her - she is AMAZING & caring & welcoming. She reassured me that I would be well taken care of. This was also the FIRST dentist (I am 53 years old) where the dentist (Dr. Nasar) was 100% honest & did not try to sell me on a treatment that I didn't need, same with the hygienist Kayla. Their level of care is beyond anything I have ever received. They don't mind when you ask questions (I'm a germ freak & they are too thankfully!). They are patient & kind & the office is spotlessly clean. If you ever need to find an honest & fair dental office, look no further! Highly highly recommend this office.
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