The hotel over all was okay. The staff was friendly. The breakfast was decent, although could have had a little more variety. The cleanliness over all was just okay (Hallways dirty, rooms seemed like they needed a deep clean but not dirty). The beds were not comfortable and lumpy. The shower did not drain properly and the water was SCALDING hot no matter what way you turned the faucet. We were really looking forward to using the pool, but did not feel comfortable doing so. The pool looked like it had not been cleaned in a long time and the area around the pool was cracked and crumbling. Overall we felt like we paid way more than what the hotel was worth and did not add any positives to our vacation. unfortunately, we will not be staying at this location again. We were really hoping to like this hotel because it is very close to the family we were there visiting. One plus is the Native Wings restaurant that is in the same parking lot was fantastic!
Management is undertaking a renovation of this older hotel structure. Very attentive service folks and rooms were acceptable but you could tell needed to be upgraded and updated. Pool was not available due to the work. Apple parking and very convenient location just off of route 60. A beautiful Tongan lady at the front desk made our stay quite enjoyable and the breakfast was very nice and basic.
This stay will ever occur again at Best Western Plus Mesa. On the positive side staff provided an early checkin, and the breakfast and breakfast staff were very good. The room was disgusting, dirty, soiled carpets. Room did not have a TV remote nor did it have a cord for the phone. How can Best Western charge for a room I this condition? Staff was advised of TV and telephone but not until going to desk and asking again did we get a remote. Telephone was never fixed nor was dirty room addressed. Staff only said they would report.
After a long day was looking forward to a comfortable bed to sleep in was granted that wish. I would've been more comfortable sleeping on the ground beds were like lumpy bricks the pillows weren't any better the door to the room didn't latch properly and I had to put my shoulder into it to get it to latch. Overall if you just need a place to sleep and don't mind back and neck pain then it'll work if you don't want to hurt in the morning maybe try somewhere else.
Price was way too high. Room was very hot took 2 hours to get it to cool off. Even higher than Google maps said and they gave me the "managers rate" Other similar style hotels have given me prorated prices when I get in that late from a flight. Not these guys though they wanted them dollars over the listed prices, and had the nerve to call it a discount.
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