Bennett Property Management

101 E 1st Ave #105, Mesa, AZ 85210, USA

About Bennett Property Management

3.7 / 5

from reviews

    Ahwatukee Airbnb
    -
    April 10, 2024

    I own a rental in Surprise AZ and transitioned to PURE PM in June 2023. PURE just bought the previous PM that managed my property. Upon the transition to PURE there were some issues but PURE listen and fixed all of them. They stood by their product! Bernadette (my PM) and Jason (the manager) are excellent. They responded quickly to any question or issue I had and provided excellent service. I highly recommend them!

    Jacob Stern
    -
    April 11, 2024

    Joyce was of great assistance to us. We were new to the area and moved from out of state, so we were a bit nervous about finding a home, but she made the rental process easy and efficient. She was very responsive, and had us approved within a few days of applying! Thank you Joyce for all your help, we are beyond excited to move in!

    Samuel Gropman
    -
    April 11, 2024

    Both Rhea and Joyce were incredibly helpful and responsive from start to finish! Between flexibility on housing options and guiding us through the application process, we are very appreciative for them both and can’t wait to move into our new home!

    Lisa
    -
    February 20, 2024

    I am writing this review to warn potential home owners and renters away from Pure Property Management. We had 6 property managers in one year. No communication when your property manager left the company, their number just stopped working and emails went unanswered. Your new property manager had no information from previous managers. I received approval for a second pet from one manager and when I was driving to another state to pick up our new puppy a month later my new manager said “let me see if this is approved by the owner.” Lady we are on our way, commitments have been made and deposits paid! They were unable to send us an air filter (which they require you buy through them with the $35 resident benefit package we derived no benefit from) for 6 Months! This $35 benefits package allows you the option to pay your rent online. But for an additional fee. $35 benefit to pay rent online, but only for another $7. Ridiculous. We received notice that the PO Box we sent our rent check to was no longer active…3 days before rent was due. Our bank had already mailed our check. They then gave us a late fee for late rent. Asinine. They frequently lost our rent checks (we have tracking info from bank showing they arrived at address) and issued us fees. They had the gall to encourage us to “pay online. It’s convenient!!” We explained we would if they would wave the additional fees which they would not. Fees. Fees. Fees. We did not receive our lease renewal terms until a week before our lease expired. And they were wrong: the math was wrong, did not include pet rents, etc… I started asking for new lease terms 3 months prior to renewal. There was also a $200 lease renewal fee (what for? They couldn’t explain, it’s a money grab.) The stress of not knowing if we could afford our new terms and if we needed to find another place to live was awful. I had to call and BEG for the lease terms before they were sent (and then sent wrong.) I had to schedule my own garage door repair when they “couldn’t find anyone” for 2 days and my car was stuck inside the garage. I called the first number on Google and scheduled someone for that day. (They did pay for the repair.) I will say other repairs seemed to get handled fairly. Communication is terrible. Their working conditions must be unsustainable as evidenced by the incredible amount of staff turn over. PPM lost the home owner reliable tenants and pushed us back into home ownership. We would have renewed as we liked the property and weren’t sure we wanted to buy in Flagstaff but we could not stomach working with PPM another year. I will say, Bernadette was better than most of the other property managers. She seemed to try and didn’t avoid our calls/emails like other managers. My advice is, even if you love the property it isn’t worth the stress to work with this company. If you are an owner, it isn’t worth whatever bargain price they charge you. There are a suspicious number of recent 5 star reviews. I am sure they are fake.

    Ivan Delgado
    -
    March 18, 2024

    The process to view and apply for the apartment was very simple and easy. I got a response quickly for everything and was in quick contact every-time. Joyce was able to get me all the information of the lease date the morning I got accepted. It was easy to understand as well everything was clearly stated in the contract.

    Bennett Property Management

    Our Address

    101 E 1st Ave #105, Mesa, AZ 85210, USA

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