I came into the emergency room and was admitted for 3 days. I will say, I have not been admitted to the hospital since I was a baby but my mother frequents hospitals due to medical conditions and this hospital BLEW ME AWAY with their bedside manner. Everyone in the ER was very nice and I connected with every RN that took care of me for my 3 day stay. Michael, Lynette, Hannah and Astrid are AMAZING. Very sweet and professional while being caring enough to happily help me through my homesickness. They answered any of my calls quickly and helped me get the answers as soon as they had them. The other assistants who helped them were also just as sweet and professional. This hospital is doing things right and I would advise they give these people raises so they dont ever lose them because people like them are the reason I will go here if I ever have any other medical emergencies. Thank you Banner Baywood for taking me and making me feel as if I matter and treating me with the best service I have ever seen from a hospital.
From the welcoming parking lot, to the emergency waiting room, to the Emergency Room, to the patient rooms, my experience was exemplary! I was treated as a person, a living, breathing, person--I was provided information on what to expect throughout the entire process--even my meeting with the Chaplain. While I never plan to go to the Emergency Room or an unexpected stay at the hospital, Banner Baywood will always be my preferred hospital!!!
This is absolutely the worst hospital I’ve ever been too. 13 hour wait in the ER. Doc said my symptoms didn’t allow him to admit me so had to spend the night in the ER. 5:00 am they come and say there is a room for me. In unbearable pain from Covid/pneumonia. No treatment. In 3 days for treatment. Staff was nice but doctors don’t follow up or communicate. Discharge morning was supposed to be 9:00 am. It’s now 6:00 pm and doctor didn’t sign discharge. No instructions. No medication called into pharmacy. They were supposed to get oxygen authorized but apparently that takes about 3 years. Nurse doesn’t care. She said it’s a process. Let’s be realistic it’s pressing a button on a computer. The paper is gone folks. This is all electronic now it’s 2023. And they just don’t care. No customer service. No common sense. No follow up. I wouldn’t bring a dead person here.
Please...do not take your loved ones to this hospital. I have had 2 family members here. Both had to wait too long for nurses to come assist with bathroom trips. One had fallen and called out for help for over 30 minutes. Dr's don't know what's going on or about tests that have been done. Orders for blood transfusions lost. 8 hour waits to be released after paperwork signed. Stay away.
I had a surgical procedure scheduled for December 7th, 2023. The staff treated me professionally and courteously. They had me prepped in time for my doctor to perform the procedure as scheduled. The facility was spotless and the staff were very helpful to my nervous wife. Once I was finished with the surgery, they took good care of me in recovery. I always felt safe and well cared for. Great Job Banner Baywood!!!
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